Support
A single developer reads every email. You'll get a real reply, usually within a day or two.
Email us
hi@quietoak.appQuick help
Replies are generated live and take a few seconds. If it hangs for more than a minute, check your connection, then close and reopen the app â your conversation is saved. The skills, diary card, and crisis kit all work offline.
Open the Plus screen and tap Restore Purchases. If your Apple ID has an active subscription, it re-links in seconds.
Companion chat has a gentle daily limit that resets each day â it's generous, so most people never reach it, and crisis chat is never limited. The skills library, diary card, and the crisis kit are always free.
Diary dictation needs microphone permission: iOS Settings â Quietoak â Microphone. The audio is sent to our backend and on to OpenAI only to produce the text, then discarded â it isn't stored.
Email hi@quietoak.app with what you saw and what you were doing. Screenshots help â please avoid including anything private from your diary or chat.
All purchases are handled by Apple. Request refunds via reportaproblem.apple.com. Manage or cancel Plus in iOS Settings â Apple ID â Subscriptions.
For clinicians, reviewers & press
If you're a DBT-informed clinician, a reviewer, or a journalist evaluating Quietoak, reach out at hi@quietoak.app. Quietoak is a self-help adjunct based on the Linehan DBT model â not therapy â with prominent disclaimers, an always-free crisis kit, and an independent crisis-safety layer.
Where your data goes
The full data flow is in our privacy policy â short version: your diary and practice stay on your device, there's no account, no ads, and no third-party trackers on your diary or chat; your companion messages are sent to an AI provider to generate replies and, under that provider's current API terms, aren't used to train their models.